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Description
- The ICT Engineer is responsible for maintaining, supporting, and optimizing the organization’s ICT infrastructure. In addition, this role provides frontline Help Desk support to end users, ensuring efficient resolution of ICT-related incidents and service requests in line with company standards and policies.
- Monitor, maintain, and support network equipment, and end-user devices (desktops, laptops, printers, etc.).
- Monitor network performance and availability, troubleshooting connectivity or performance issues
- Manage user accounts, access rights, and licenses
- Act as the first point of contact for ICT support requests via phone, email, or ticketing system
- Diagnose and resolve hardware, software, and network issues promptly
- Provide user training and guidance on ICT policies, systems, and tools
- Assist with configuration, deployment, and maintenance of ICT systems and applications (e.g., Exchange, Microsoft 365, SharePoint, Teams)
- Collaborate with the ICT team to ensure reliable operation of ICT systems
- Inventory Management of ICT equipment
- Create, manage ICT requests in ERP (SAP) system
- ICT and Security Awareness induction to users
- Undertake responsibility to comply with all the Occupation Health, Safety and Sanitation
Responsibilities
- 3–5 years of experience in ICT support, systems administration, or similar roles
- Strong knowledge of Windows 10, 11 operating systems
- Knowledge of ERP (SAP) system
- Basic knowledge of Active Directory, DNS, DHCP, and Group Policy
- Experience with Microsoft 365, Exchange Server, and basic networking (LAN/WAN, VLAN, firewalls)
- Excellent troubleshooting and analytical skills
- Strong communication and end-user service orientation
- Ability to work independently and as part of a team
- Good organizational and documentation skills
About this role
Job Posted On
oktyabr 13, 2025
Job Type
Full-time
Category
Science, Technology, EngineeringSimilar jobs
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