Collections Specialist

Job Summary:

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances while maintaining strong, professional relationships with high-value clients. This role ensures timely payments, minimizes financial risk, and supports cash flow optimization in line with company policies and luxury real estate standards.

Job responsibilities:



• Monitor customer accounts to identify outstanding balances, overdue payments, and potential risks
• Proactively contact clients via phone, email, and formal correspondence to ensure timely collection of receivables
• Negotiate payment schedules, instalment plans, and settlement agreements in accordance with company policies
• Maintain accurate and up-to-date records of all collection activities within the CRM and accounting systems
• Follow up on promised payments consistently and escalate unresolved or high-risk cases when necessary
• Investigate and resolve billing discrepancies and disputes in close coordination with Sales, Finance, and Investment teams
• Ensure full compliance with internal procedures, contractual terms, and applicable collection regulations
• Prepare and present regular aging reports, collection status updates, and performance analyses to management
• Actively contribute to reducing Days Sales Outstanding (DSO) and minimizing bad debt exposure
• Build and sustain professional, trust-based relationships with clients to support long-term retention and brand reputation
• Respond promptly and professionally to client inquiries related to billing and finance matters, ensuring effective resolution of complaints
• Organize, prioritize, and manage multiple accounts and deadlines efficiently to ensure operational accuracy
• Coordinate with Legal and Compliance departments on non-resolved cases to initiate formal recovery processes.
• Perform other related duties as assigned by management in line with business needs

Desired background:

• Bachelor’s degree in economics, finance, real estate, business or in a related field.
• Minimum 2–3 years of experience in soft collections, B2B collections, or accounts receivable, preferably within real estate or banking.

Required skills:

• Proven experience in collections or accounts receivable management
• Strong communication, negotiation, and client relationship management skills
• Ability to handle sensitive and challenging conversations with professionalism and confidence
• Good understanding of invoices, payment terms, and credit policies
• High attention to detail with strong organizational and time-management skills
• Proficiency in CRM and accounting systems (e.g., Salesforce, SAP, Oracle)
• Ability to work independently and manage multiple accounts simultaneously
• Proficient with advanced use of Excel, Word, PowerPoint
• Business-level fluency in English, Russian and Azerbaijani required