Helpdesk support specialist
- Tabaterra LLC
- 74 Üzeyir Hacıbəyli, Bakı, Azərbaycan/Port Baku Walk
- Full-time
04-06-2025
925
Closed
Description
- Assist users with troubleshooting hardware and software issues via phone, email, or in-person;
- Log, prioritize, and track incidents and service requests using a ticketing system;
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners;
- Create, manage, and troubleshoot user accounts and permissions;
- Maintain accurate records of work performed, solutions, and processes;
- Offer basic training to users on new technologies, software, and best practices;
- Monitor and maintain computer systems and networks to ensure they are functioning optimally;
- Escalate unresolved issues to higher-level support or specialized teams when necessary;
- Perform routine maintenance and updates on systems to prevent issues;
- Provide excellent customer service and maintain a positive attitude when interacting with users.
Responsibilities
- Education: A degree in Information Technology, Computer Science, or a related field is preferred;
- Experience: Previous experience in a helpdesk or technical support role is required;
- Proficiency with Windows operating systems;
- Experience with Microsoft Office Suite and other common software applications;
- Familiarity with remote desktop applications and helpdesk software;
- Basic understanding of networking concepts (LAN/WAN, TCP/IP);
- Strong analytical and problem-solving abilities;
- Ability to provide high-quality customer service and support;
- Strong organizational skills and the ability to manage multiple tasks simultaneously;
- Certifications (Optional but preferred): CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications;
- Language: Azerbaijani (Native), English (intermediate).
About this role
Apply Before
July 14, 2025
Job Posted On
June 4, 2025
Job Type
Full-time
Category
Science, Technology, EngineeringPerks and Benefits
- Medical insurance
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