Senior Network Administrator

SUMMARY

The Senior Network Administrator is responsible for managing and maintaining the network infrastructure, including routers, firewalls, switches, access points and related tools-platforms from vendors such as Fortinet, Cisco, Dell, VMware. This role also includes supporting telephony systems, and SIP/GSM gateways. The specialist will support junior infrastructure specialists, create and update topology documents, and communicate with the Global IT team. 

KEY DUTIES INCLUDE

• Configure, maintenance, and support of corporate network infrastructure components such as firewalls, switches, wireless equipment and technologies like NGFW, WAF, IPS, SD-WAN, VPN, NAC from Fortinet, Cisco, Dell, VMware.
• Manage and support VoIP systems, including 3CX platform, GSM and SIP gateways.
• Monitor and optimize network performance.
• Troubleshoot network related issues and raise incidents.
• Ensure network security: configuration and backups, firmware updates/patches, security profiles are aligned with corporate standards, industry and vendors best-practices.
• Assist junior network and system administrators and provide technical support and mentorship.
• Participate in projects from a network perspective.
• Manage communications with ISPs and vendors.
• Communicate with global counterparts to resolve issues and implement new solutions.
• Create and update network topology documents and maintain accurate and up-to-date documentation of network configurations and changes.
• Provide regular reports on system performance, configuration changes, and incidents.
• Other duties may be assigned by line-manager.

SUPERVISORY RESPONSIBILITIES

•  Individual contributor.

COMPETENCIES

• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities.
• Ability to learn new content areas and new skills quickly.
• Professional attitude and work habits.
• Contribute to building a positive team spirit.
• Work with integrity and ethically.

EDUCATION AND EXPERIENCE                   

• Bachelor's degree in a related field (preference given to information systems, computer science, and/or engineering).
• At least 3-4 years of experience in IT infrastructure management.
• Proven experience with network infrastructure components from Fortinet, Cisco, HP, and Dell.
• Experience with server management is preferred.
• CCNP Enterprise level knowledge is required. CCNP certificate is preferred.
• In-depth knowledge of IP telephony systems (3CX PBX), IP and SIP telephony services and applications.
• Knowledge of GSM gateways and Yeastar.
• Deep knowledge of network technologies.
• Knowledge of network monitoring systems (PRTG, Zabbix).
• Certifications from Cisco, Fortinet, 3CX, Microsoft are preferred.
• Knowledge of ITIL practices.

LANGUAGE SKILLS

• Fluency in Azerbaijani is required.
• Technical-level proficiency in reading, writing, and speaking English is required.
• Conversational knowledge of Russian is preferred.

COMPUTER SKILLS

• In-depth knowledge of Microsoft Office applications.
• Ability to use drawing programs for documentation.

EXPECTED KEY OUTCOMES

• Ensure the high availability, optimal performance and security of network infrastructure.
• Provide support to junior infrastructure specialists.
• Maintain accurate and up-to-date network documentation.
• Foster effective communication and collaboration with the ISPs, vendors and Global IT team.

KEY RELATIONSHIPS

• Collaborate closely with other members of the IT department.
• Work closely with members of the global IT team.
• May interact with department heads from other divisions.

TRAVEL REQUIREMENTS

• Ability to travel up to 10% of the time.