Sales & Front of House Assistant

PASHA Real Estate is looking for a dynamic and personable Sales & Front of House Assistant to join our team at the Residences Sales Office. As the initial point of contact for clients, you will play an essential role in creating a welcoming environment and shaping clients' first impressions. Your contributions will be vital in supporting the Sales team and ensuring a seamless, professional experience for all visitors.

The Sales & Front of House Assistant is responsible for completing tasks to the highest standards and always maintaining a professional appearance and demeanor.

Key Accountabilities:

• Greet clients in a professional manner and provide initial high-level information about residence facilities, services, activities, and events;
• Verify clients in CRM and assign them to relevant sales managers;
• Effectively manage client relations by handling walk-in and call-in procedures;
• Assist Sales Managers as needed;
• Generate daily office activity reports;
• Perform general administrative tasks such as managing calendars and boardroom bookings, maintaining office supplies, liaising with vendors, and ensuring the reception area is clean and organized;
• Carry out other duties assigned by the supervisor.

Desired background:

• Bachelor's degree from a university (with a preference for vocational training in tourism and/or hospitality);
• Minimum of 2 years of experience in front office or customer service role.

Required skills:

• Friendly, outgoing personality, with a professional appearance and excellent communication skills;
• Passionate about delivering exceptional customer service, with a polite demeanor;
• Ability to multitask and maintain a positive attitude when working with clients;
• Quickly learn and adapt to new tools and techniques relevant to the profession;
• Proficient in Microsoft Office applications;
• Hands-on experience with office equipment, including fax machines and printers;
• Excellent written and verbal communication skills in Azerbaijani, Russian, and English.