Description
- Manage the mall's overall operational problems, including its physical management, security and safety, housekeeping, building maintenance and equipment;
- Handle the day-to-day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and quest requirements;
- Monitor, develop and audit all operation team including Deputy Operation Managers, security & cleaning staff and all related third-party personnel to deliver high performance;
- For the purpose of performance management, apply and monitor a clear-cut smart performance follow up system for all operation teams mainly for cleaning and security team members;
- Participate in development of new procedures with HQ and ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, employees etc. incl. Occupational Health & Safety standards;
- Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e., cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas;
- Maintain up-to-date records and documentation for both mall-related (i.e., insurance, completion certificates, approvals) and tenant-related (i.e., lease contracts, trade licenses, insurance, approved drawings, permits, etc.);
- Monitor and supervise Info Desk for highest level service quality to tenants and guests;
- Responsible mainly for trainings and development of Deputy Operation Managers;
- Ensure a smooth Car Park management system including revenue management, quest experience and technical infrastructure;
- Support Mall Manager in preparation and monitoring of all Mall OPEX, CAPEX budgets;
- Promote and adhere to Pasha Malls Values & Behaviours, Code of Ethics, Gifts & Hospitality and other company policies and procedures;
- Other duties assigned by Mall Manager
Responsibilities
- Diploma in business administration, marketing, commerce, management, finance or similar.
- Fluency in Azerbaijani, English and Russian languages.
- Good Microsoft Office skills (Work, Excel, Outlook).
- Experience in hospitality or guest services field.
- Excellent guest service and organizational skills.
- Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels.
- Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision.
- Strong organizational skills with the ability to multi-task.
- Excellent time management skills and ability to prioritize work.
- Attention to detail and problem-solving skill.
- Working well as part of a bigger team, but also be able to deliver and work independently.
About this role
Apply Before
October 2, 2024
Job Posted On
August 23, 2024
Job Type
Full-time
