Description
- Supervise and lead the front office team to provide excellent guest service with a positive and welcoming attitude.
- Oversee check-ins, check-outs, and reservations, ensuring a smooth process for guests.
- Handle guest complaints and resolve issues with a calm and helpful approach.
- Train, support, and motivate front office staff to achieve high performance.
- Ensure smooth daily operations of the front office.
- Collaborate with other departments to ensure guest satisfaction.
- Assist with reports, billing, and administrative tasks.
Responsibilities
- Education: University diploma. A degree in Hospitality or a related field is a plus.
- Experience: At least 3 years of experience in front office roles, with 1 year in a supervisory position.
- Skills:Strong leadership and communication skills.
- Proficient in hotel management software (e.g., Opera, Fidelio).
- Ability to handle guest issues and solve problems with a positive attitude.
- Organized and able to multitask effectively.
- Languages: Fluent in Azerbaijani, English, and Russian. A
About this role
Apply Before
April 20, 2025
Job Posted On
March 11, 2025
Job Type
Full-time
Experience
3-4 years
Career level
Mid-level
Education
Bachelor's Degree
