Command Control Center (CCC) Engineer

Monitor and operate HES, MDMS, and WFM portals to ensure continuous system functionality;

Generate daily, weekly, and monthly reports for management and stakeholders;

Identify, log, and resolve system and operational issues in coordination with technical teams;

Support and guide field operations teams in troubleshooting and resolving customer-related cases;

Track alarms, incidents, and system alerts, ensuring timely escalation and resolution;

Maintain accurate operational records, logs, and documentation for compliance and audits;

Coordinate with customer contact center teams to handle escalated issues efficiently;

Contribute to process improvements in CCC workflows to enhance monitoring and response times.

Bachelor’s degree in Engineering;

Minimum 3 years of experience in command and control center operations or related monitoring roles;

Hands-on experience with HES, MDMS, WFM, and customer contact center applications/software;

Strong skills in Microsoft Excel and report preparation;

Good problem-solving and decision-making skills;

Fluent in Azerbaijani and English (Russian preferable).