Shahdag Hotel Company

Night Manager

Dünən

245

Təsvir

The Workplace: Pik Palace and Park Chalet, Gusar-Shahdag


Responsibilities: 

  • Oversee the guest relations team to ensure exceptional service to guests.
  • Handle guest inquiries and complaints efficiently.
  • Coordinate with other departments to enhance guest experiences.
  • Organize training for staff on customer service standards.
  • Monitor and evaluate guest satisfaction levels.
  • Develop strategies to improve guest relations.
  • Ensure compliance with hospitality industry standards.
  • Prepare reports on guest feedback and trends.
  • Implement initiatives to enhance overall guest experience.
  • Effectively and efficiently manage the operation of nights
  • Develop the night team and actively coach on customer care skills, department procedures
  • Ensure all new starters attend company orientation within four weeks of starting employment
  • Be knowledgeable and conversant of Front Office systems ( Opera) and know back up procedures and system recovery procedures
  • Know what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats, cyclones).
  • Establish a friendly and helpful attitude to all guests and staff
  • Ensure staff adhere to Standards and Procedures for cash handling
  • Is jointly responsible for adherence to the Credit Policy at reception.
  • Produce Revenue Reports

Tələblər

Requirements and skills:

  • Bachelor's degree in Tourism, Hospitality or related field.
  • At least 3 years of experience in guest relations.
  • Excellent Opera PMS skills.
  • Great interpersonal and communication skills.
  • Excellent problem-solving skills.
  • The ability to remain positive and focused in a fast-paced environment.
  • Good time management skills.
  • A professional appearance.
  • Multilingual abilities are a plus.
  • Team management experience

Vakansiya haqqında

Son tarix

January 1, 2026

Paylaşılıb

noyabr 22, 2025

Vakansiya növü

Tam ştat

Təcrübə

1-2 il

Vəzifə dərəcəsi

Mütəxəssis

Təhsil

Bakalavr

Kateqoriya

İaşə, Turizm və Otel

İmtiyazlar

  • Medical insurance
  • #accommodation
  • #Transportation