Guest Services Agent

Main Responsibilities:

• Ensure compliance with hotel, company, and local regulations concerning financial documents, cash handling, and licensing.
• Assist in the creation, use, and updating of the annual marketing plan.
• Regularly inspect guest rooms and public areas in collaboration with the Housekeeping and Rooms Division managers.
• Ensure strict control over room keys.
• Assist in the allocation of external guest areas when there are excessive prior bookings.
• Ensure that VIP rooms, special request rooms, and long-staying guest rooms are prepared with necessary amenities in advance and inform the Housekeeping Department.
• Ensure VIP and long-term guests are welcomed by an assistant manager upon arrival.
• Ensure the implementation of the company’s minimal brand standards and non-essential brand standards where applicable.
• Collaborate closely with other management team members, focusing on the hotel’s success and guest satisfaction.
• Ensure accurate and verified guest information is entered into the system.
• Stay updated on new market trends and services offered by competitor hotels and the industry.
• Be punctual and avoid delays in attending work.
• Always wear the appropriate uniform and display a name tag.
• Maintain the highest standards of appearance and hygiene and follow the hotel’s personal care policies.
• Be familiar with and adhere to the hotel’s internal policies and procedures, particularly those related to fire safety, hygiene, health, and technical security.

• High School Diploma or relevant colleague diploma
• Computer literate (essential);
• Previous working experience in direct-guest- contact positions (desirable)
• Understand structure and function of Front Office Operations
• Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
• Excellent guest interaction and general verbal communications skills
• Demonstrates effective listening skills
• · Able to work in shifts; early morning shift availability required
• · Ability to with Opera