Spa Receptionist

Responsibilities

• Maintain an inventory of supplies required for reception operations.
• Maintain accurate accounting records for all cash transactions.
• Ensure that all financial transactions are properly reconciled and handed over at the end of each shift.
• Ensure that the Spa & Leisure Centre consistently maintains excellent operational and cleanliness standards.
• Prioritize guest and club member satisfaction while maintaining the highest standards of safety and service.
• Answer telephone calls promptly and professionally, directing inquiries to the appropriate personnel when necessary.
• Welcome all guests and club members warmly, courteously, and with a friendly smile.
• Escort guests when required.
• Maintain comprehensive knowledge of all activities and operations within the centre.
• Provide accurate information about the centre, both in person and over the phone.
• Collect payments and other applicable charges from guests for services provided.
• Manage reservations, bookings, and scheduling activities.
• Ensure that all reception activities are performed professionally and efficiently.
• Conduct inventory checks and ensure the proper storage of all reception supplies and materials.
• Be familiar with property security, first aid, fire safety, and emergency response procedures.
• Operate equipment safely and responsibly.
• Report to work punctually and avoid lateness.
• Wear the appropriate uniform and personal name badge at all times.
• Maintain the highest standards of personal appearance, grooming, and hygiene in accordance with hotel and departmental requirements.
• Maintain positive professional relationships with colleagues and other departments.
• Ensure effective communication during shift handovers and report for duty on time.

Requirements

• Fluent English and Azerbaiajani, Russian is preffered
• Basic MS Office knowledge
• Pleasant personality and good communication skills
• Higher education or equivalent