Reservation agent

12-06-2026

301

Receive and process reservation requests via phone, email, website, and other booking channels.
Confirm, modify, and cancel reservations as requested by customers.
Provide accurate information regarding availability, pricing, policies, and services.
Maintain accurate customer and reservation records.
Follow up on inquiries and reservation requests in a timely manner.
Coordinate with relevant departments to ensure reservation accuracy and guest satisfaction.
Handle customer complaints and special requests professionally.
Meet established service standards and performance goals.
Assist with administrative tasks and reporting related to reservations.

Ability to communicate with English-speaking and Russian-speaking customers.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize workload effectively.
Problem-solving skills with the ability to resolve customer concerns efficiently.
Ability to work flexible schedules.
Knowledge of Opera PMS/Opera ERP is highly preferred.