Outreach and Marketing: Actively promoting the coworking space to potential new members through various channels.
Tours and Onboarding: Providing tours for prospective members and ensuring new members are introduced to the community and the facility’s amenities.
Retention: Implementing strategies to keep existing members engaged and satisfied.
Partnership Building: Developing relationships with other businesses to offer discounts/benefits for members and connecting members to partner companies.
Building Relationships: Getting to know members, understanding their needs, and potential collaborations among them.
Conflict Resolution: Addressing and resolving any issues or disputes within the community.
Gathering Feedback: Instituting regular feedback mechanisms to enhance services and amenities.
Space Management: Maintaining a strong relationship with the landlord, managing interactions with neighboring offices, and ensuring the physical space remains conducive for members.
Supplier Relationships: Managing relationships with various suppliers, from tech vendors to cleaning services, ensuring smooth operations.
Partnership Management: Handling the operational aspects of partnerships, from agreement terms to the delivery of partnership benefits.
Initiate and manage community-building activities, including member introductions, mentorship programs, networking events, and digital communications.
Educate members about membership contracts, guidelines, and relevant laws.
Manage member onboarding and exit processes.
Tələblər
College degree (4-year).
2-4 years of experience in sales or customer service roles.