About Us:
Aztelekom MMC is a leading telecommunications company in Azerbaijan, committed to providing cutting-edge solutions and services. We are currently seeking a dynamic and experienced BSS administrator to join our team.
Duties and responsibilities
- Manage and coordinate billing, charging, service configuration and management activities.
- Support and management of the necessary communication activities related to the changes.
- Manage the completion and maintenance of complex system configurations within the BSS system including issue resolution.
- Track and test new system functionality, enhancements, and bug fixes.
- Manage required proposal documents from Project Managers and enforce deadlines.
- Satisfy billing deadlines and KPIs through proper internal and external communication.
- Organize periodic review and optimization of products and services configuration.
- Establish and maintain centralized product catalog for operational products and services.
- Establish and maintain positive working relationships with related teams.
- Collaborate with other teams to resolve incidents and problems.
- Handle customer requests and resolve subscriber complaints based on agreed KPIs.
- Prepare necessary operation and maintenance documentation, troubleshooting guides.
- Prepare specialized reports and analyses.