Customer Value Management Specialist

08-04-2025

580

Define and execute Customer Value Management Unit operational plan based on the provided tactical plan
Design and execute proactive measures to minimize churn, enhance customer loyalty and increase revenue using upsell and cross-sell techniques
Process raw data and interpret to the necessary format for detailed analysis as well as set ad hoc/permanent reporting requirements
Provide continuous and up-to-date segmentation of the customer base and make best offers for each segment based on their profile
Explore ways of manual work automation and suggest best practices for relevant implementation
Liaise with relevant parties in order to be aware of customer complaints, technical faults and other problematic issues regarding CVM portfolio and solve them in-time and with high quality
Be involved in all required processes of offer development/campaign management and complete assigned requirements in-time and with high quality
Monitor key performance indicators of the organization and CVM initiatives on a daily basis and make sure to act proactively and reactively.

Experience: A year of experience in product marketing, product management, business analytics or data analytics or 2 years of experience in similar fields
Education: Bachelor degree. Education in business administration, marketing, economics or data analytics is an advantage
Language Proficiency: Azerbaijani - Full Professional Proficiency; English - Limited Working Proficiency
Computer skills: Proficiency in MS Office and intermediate level of any data analytics tool/programming language
Soft skills: Analytical thinking,communication, problem solving, multitasking
Specific areas of expertise: Project coordination, product management, digital enhancement, data analysis, data representation.