Branch Credit Sales Manager

MAIN OBLIGATIONS of BSM include, but are not limited to:

• Under BNM`s supervision and approval, BSM will lead the preparation and implementation of strategies and operating plans of the branches.
• In cooperation with the Branch Managers, to evaluate the performance of field Credit Sales Specialists.
• To develop, together with the Branch Managers, the capacity within the branch and the ability of staff to undertake key roles for the best possible branch performance.  
• Assist in the design and rollout of new/improved loan products and provide support in this direction by closely cooperating with Product Development and Marketing structures, making suggestions for changes into products and delivery channels for an efficiency.
• BSM must ensure that branches/staff are closely monitored in the implementation of previously agreed plans for the following year for branches and that measures are taken in real time in the event of any changes in market circumstances.
• To care for the development of a work environment with high ethical and moral standards as well as for mutual respect, understanding, trust and cooperation among staff members as a whole.
• To encourage, through words and deeds, the participation and creativity of personnel in ways related to improving the effectiveness and efficiency of the branches and their work performance and job satisfaction.
• ·Lead, support and supervise Branch Managers in planning and achieving quantitative and qualitative objectives and fulfilling the overall Operational Plan and Budget.
• In collaboration with the BNM, evaluate the performance of Branch Managers and verify that Branch Managers also conduct timely evaluations of their staff according to established procedures. In addition, ensure that Branch Managers are supervising their staff in an effective and efficient manner.
• To lead the preparations for operation, to lead the institutional and financial development plans and finances of the branches in their regions within the methodology established by FAZ.
• To undertake relevant monitoring actions to measure progress in implementing policies and procedures while maintaining managerial control of branches, developing financial and institutional plans.
• Hold regular meetings with staff to review the progress of approved plans, discuss work plans for future periods, resolve cases arising from daily operations, and ensure timely coordination and corrective actions for any problems.
• To take care of the results of the branches, their profit and loss and to implement sound policies and operating actions to increase operational efficiency and achieve financial self-sustainability.
• To confirm or verify the establishment and strict implementation/modification of the system in the health of internal control and to take appropriate personnel actions for any non-compliance with the system.
• To develop, together with Branch Managers, the capacity in FAZ branches and the ability of personnel to take on key roles for the best possible performance of the branches.
• To care for the development of cooperation among personnel and to encourage creativity and leadership from its members.
• Identify training needs within the respective regions and organize training so that the personnel under supervision are equipped with the necessary knowledge and skills to best perform their jobs.
• To propose innovations for improving financial services to customers, innovations for management systems and overall performance from branch offices to the head office
• To serve the institution's internal and external clients in a qualitative manner with the aim of achieving the best possible customer experience;
• Identifies customer needs and acts in accordance with their requests for financial services offered by the institution.
• Ensures accuracy and compliance of his/her own work and that of other members of the unit with all aspects and legal documents, AML and other procedural aspects in the customer service process;
• Resolves product or service problems by clarifying the customer complaint: determining the cause of the problem; suggests the choice and explanation of the best solution to resolve the problem;
• Contributes to teamwork by delivering expected performance results;

Education: University Degree in Business, Finance, Accounting and other areas

Experience: at least 5 years of experience in branch management or management in general;

Language skills: Fluent in Azerbaijani. Excellent command of spoken and written English.

Computer skills: Good knowledge of MS Office (MS Word, MS Excel, MS Outlook);

Requared skills:

• Excellent interpersonal, communication and training skills
• Strong business management, time management skills and negotiation skills
• Confident to make new suggestions, solve issues, make decisions & draw conclusions
• Strong active listening skills
• Excellent report writing and presentation skills
• Compiles necessary reports to track performance or to report to the direct supervisor, accurate reporting and processing of necessary documents;

Travel-related requirements - about 20% of the time

 Trainings:

• Participates in trainings and seminars organized by the institution;
• Continuously works on developing their capacities and improving their professional skills;