Team Leadership & Development

• Leads, coaches and develops the CSE team.
• Sets performance objectives, conducts regular performance reviews and supports career development
• Ensures adequate resource allocation across solution and project engineering workstreams
• Builds a culture of technical excellence, collaboration and continuous improvement within the team
• Facilitates knowledge sharing across the CSE network, locally and virtually

Solution Planning & Sales Support

• Oversees the provision of technical expertise to the sales team across non-standard and modernisation cases
• Reviews and approves solution plans, costings, specifications and lead time commitments on major projects
• Ensures KONE offerings and specifications are positioned effectively in customer building specifications
• Supports the team in customer meetings and technical negotiations when required
• Ensures correct product platform selection, solution costing and alignment with Supply Line and local sourcing
• Drives early engagement with customers and specifiers to embed KONE technical standards
• Oversees traffic analyses, energy calculations, and technical site surveys for complex cases

Project Engineering & Delivery

• Oversees project engineering activities from start-up meeting through to handover to maintenance
• Reviews layouts, change order proposals and engineering documentation on complex modernisation projects
• Ensures variance between site design and site reality is identified and resolved promptly
• Monitors milestone completion (particularly Milestone 2) and intervenes where engineering issues risk delay
• Acts as escalation point for technical issues arising during project execution
• Ensures smooth handover of engineering information to Project Managers, Installation Supervisors and Maintenance Supervisors

Compliance & Quality

• Ensures all engineering solutions comply with local codes, regulations and KONE Engineering Policy           
• Monitors and drives error-free delivery metrics across the team
• Maintains alignment with environmental and sustainability requirements
• Ensures correct and timely use of KONE systems 

General Responsibilities



• Participates in product and new service release information-sharing sessions
• Provides technical training to Sales, Installation and Maintenance teams as required
• Offers input to product offering management on customisation, standardisation and interface requirements
• Acts as the primary technical contact for the Supply Line Tendering Engineers

Behavioural Competences

• Customer Focus
• Analysis & Problem-Solving
• Impact & Influencing
• Collaborating
• Results Focus
• Quality
• Innovation & Creativity
• Detail Focus

Technical Knowledge

• Deep understanding of elevator and escalator modernisation and new equipment solutions
• Strong skills in translating customer needs into technical specifications
• Holistic understanding of different building types and customer segments (retail, infrastructure, residential, office, medical)
• Proficiency in engineering tools: CAD, BIM
• Good knowledge of environmental and sustainability requirements
• Knowledge of supply engineering, installation and maintenance processes

Management & Leadership

• Proven experience in leading and developing technical teams
• Strong commercial awareness — ability to balance technical excellence with cost and delivery targets
• Excellent stakeholder management skills across sales, operations and supply chain
• Strong project management and prioritisation skills
• Good virtual collaboration and remote team management skills

Entry-Level Requirements

• Minimum Bachelor's degree in Engineering or a relevant field
• Minimum 5 years of relevant engineering experience in the similar industry
• Minimum 3 years of team leadership or management experience
• Working level of English
• Knowledge of Azerbaijani and/or Russian is an advantage
• IT literacy; proficiency in ERP and CRM systems preferred
• Strong project management skills