Front Office Manager

·To represent the rooms function on the hotel's Leadership Committee in the absence of the Rooms Division Manager. 

·To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 

· To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual. 

· To ensure that all Front Office associates deliver and provide exceptional guest service at all times. 

·To ensure that all Front Office associates are aware of current promotions, policies and other important information. 

· To ensure that all Front Office associates are familiar with the hotel’s products and services. 

· To implement consistent guest recognition programmes and maintain a relevant guest history database. 

· To assist in monthly reforecasting and to assist in the preparation of the Annual Business Plan as appropriate. 

·To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 

·To ensure that all V.I.P. and long stay guests are met on arrival by an Assistant Manager. 

·To develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring. 

• Bachelor’s degree / higher education qualification
• Minimum 3 years of Front Office/Guest Service experience including minimum 1 year management experience
• Excellent verbal and written English communication skills and computer literacy is a must. Advanced Russian is desired.
• Proficient knowledge of Opera PMS, Iscala and other channels is to be considered as an advantage.

Benefits:

Accommodation, three meals a day provided, transportation, health insurance