Front Office Supervisor

Dünən

180

Supervise and lead the front office team to provide excellent guest service with a positive and welcoming attitude.
Oversee check-ins, check-outs, and reservations, ensuring a smooth process for guests.
Handle guest complaints and resolve issues with a calm and helpful approach.
Train, support, and motivate front office staff to achieve high performance.
Ensure smooth daily operations of the front office.
Collaborate with other departments to ensure guest satisfaction.
Assist with reports, billing, and administrative tasks.

Education: University diploma. A degree in Hospitality or a related field is a plus.
Experience: At least 3 years of experience in front office roles, with 1 year in a supervisory position.
Skills:Strong leadership and communication skills.
Proficient in hotel management software (e.g., Opera, Fidelio).
Ability to handle guest issues and solve problems with a positive attitude.
Organized and able to multitask effectively.
Languages: Fluent in Azerbaijani, English, and Russian. A