Head of Seller Relations

1. Process Ownership & Governance

• Own and oversee all processes related to the seller journey (onboarding, education, daily operations, support, performance management)
• Ensure consistency, clarity, and alignment of these processes across all relevant functions
• Maintain comprehensive and up-to-date documentation for all seller-related processes and SOPs
• Enforce compliance with defined standards and processes across involved teams (product, support, BDMs, etc.)

2. Seller Advocacy & Process Improvement

• Represent the seller perspective in product and operational discussions
• Identify inefficiencies and friction points in the seller experience and drive structured improvements
• Lead cross-functional initiatives to improve seller lifecycle from acquisition to retention

3. Communication & Enablement

• Own outbound communication to sellers, ensuring consistency, clarity, and brand alignment
• Develop and maintain seller education materials, onboarding guides, and operational resources
• Collaborate with product, support, and commercial teams to ensure effective and coordinated seller support

4. Measurement & Performance

• Own and improve key seller experience metrics (NPS, SLA adherence, onboarding drop-off, etc.)
• Establish and manage feedback loops to collect, analyze, and act on seller insights
• Support the commercial team’s assortment goals through effective seller onboarding and engagement

5. Inbound Seller Onboarding & Integration

• Monitor conversion rates across all stages of the onboarding funnel
• Assist potential sellers with overcoming onboarding barriers, including direct consultations when necessary
• Manually complete or supervise non-automated onboarding steps (e.g., document approval, account activation)
• Advise sellers on work models (FBS/FBO) and integration methods (BBU, FTP, API)
• Oversee technical integration or coordinate with relevant teams when setup is handled externally
• Conduct pre-launch quality checks (e.g., test orders) before final seller activation

• 5+ years of experience in relevant field, seller/vendor management, or e-commerce process ownership
• Strong project management skills and experience leading cross-functional initiatives
• Proven ability to improve customer/seller-facing processes and drive measurable results
• Excellent communication and stakeholder management skills
• Structured thinking and attention to detail in process documentation and governance
• Experience with onboarding funnels, operational metrics, and CRM or seller support tools
• Understanding of e-commerce logistics models (e.g., FBS/FBO), pricing systems, and technical integrations
• Fluency in Russian and Azerbaijani; English is a strong plus