Waiter / ress

Requirements:  

·                    To follow proper payroll and uniform procedures.

·                    To offer guests of the outlet an enjoyable, expertly served beverage/dining experience.

·                    To anticipate and service of guests' requirements before requests is necessary.

·                    To serve and clear food and beverage items in an unobtrusive and professional manner.

·                    To be familiar with the beverage service including stemware used and appropriates garnishes.

·                    To utilize a "Captain's Pad" correctly and for the sake of communication.

·                    To complete opening and closing side work as assigned and has all tables set according to standard.

·                    To present menus and explanations for all menu items as well as specials of the day.

·                    To present children's menus, when appropriate, and describe specials.

·                    To utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.

·                    To carry trays, bus and reset tables with linen, china, glass and silver.

·                    To change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.

·                    To ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

·                    To service all needs for private dining room or private function.

·                    To report any accident or guest complaint immediately, no matter how minor, to a manager.

·                    To recognize and address potential disruptive or undesirable guests.

·                    To respond properly in any hotel emergency or safety situation.

·                    To move tables and chairs

·                    To breakdown any buffets, displays or side stations when needed

·                    To clean service area when needed.

·                    To perform other tasks or projects as assigned by hotel management.

·                    To retrieve and stock all linen, china, silver, glassware and food and beverage items.

·                    To provide unobtrusive and professional service.

·                    To serve a dish to guests while explaining the contents and preparation.

·                    To provide water, bread and butter service throughout the meal to guests.

·                    To offer coffee or tea and serve any requested according to Jumeirah standards.

·                    To report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.

·                    To carry and break down trays properly and safely.

·                    To clear tables and reset them for specific number of persons.

·                    To provide quick and attentive assistance to any mishap in the restaurant.

·                    To sweep/vacuum the floor before a shift if needed.

·                    To attends all the training subjects to the service colleagues and follows all rules and policies of the hotel

·                    To handle cash and credit card procedures according to the guidelines of the accounting department

·                    To identify potential problems and ask for assistance before breakdown occurs

·                    To provide lateral service within the hotel whenever needed

·                    Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.

·                    Must be able to perform any other duties as may reasonably be requested by the management.

·     Tertiary Education or Equivalent

·     Should have over one year experience in similar position

·     Ability to handle large restaurants and guest volumes on a daily basis.

·     Should be able to work under pressure in a customer service environment

·     2 year minimum experience working in a multi cultural / 5 star hotel environment.

·     English communication spoken, reading and writing skills.

·     Ability to pass proficiency test exams provided by the Department.

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