Reporting Analyst

The Reporting Analyst is responsible for end-to-end operational, SLA, KPI, and performance reporting for the Smart Gas Grid O&M program. This role ensures data-driven governance, transparency, and audit readiness by consolidating information from the AMI O&M Portal, HES, MDMS, WFM, Billing, and analytics platforms to support Azerigaz and Esyasoft management decision-making.

Operational & SLA Reporting

• Prepare daily, weekly, and monthly operational reports covering:
• Track SLA adherence by issue category, region, contractor, and resolution layer (L2/L3).
• Highlight SLA breaches, repeat failures, and systemic risks.

KPI & Performance Analytics

• Maintain and publish approved KPIs
• Support performance scorecards for Control Room, Field Teams, Telco, OEMs, and vendors.

Data Consolidation & Validation

Dashboard Management

Maintain operational dashboards (Power BI / or analytics platforms)

Management & Regulatory Reporting

• Prepare executive summaries for Azerigaz and Esyasoft leadership.
• Support regulatory, audit, and compliance reporting requirements.
• Provide trend analysis and insights for continuous improvement initiatives.

Continuous Improvement & Predictive Insights

• Analyze RCA trends and recurring fault patterns.
• Support predictive maintenance analytics by providing historical insights and trend correlations.
• Recommend reporting enhancements and automation opportunities.

Qualification:

•  Bachelor’s degree in engineering, Electrical, Electronics, Data Analytics, Information Systems, or a related discipline.
•  2+ years of experience in utility operations reporting, analytics, or performance management. Experience with smart metering, AMI, or large-scale infrastructure projects preferred.
•  Strong proficiency in Power BI, Excel (advanced), dashboards, and reporting tools. Understanding of AMI, MDMS, HES, ticketing systems, and SLA/KPI frameworks. Ability to work with large datasets and multiple data sources.
• Strong analytical and presentation skills, high attention to detail and data accuracy, and the ability to communicate insights clearly to technical and non-technical stakeholders.
•  Fluent in Azerbaijani and English (written and spoken); Russian proficiency is an asset.

Why Esyasoft Holding?

At Esyasoft, we’re transforming the energy landscape with cutting-edge solutions in Smart Grids, IoT, and more. Join a global team driving sustainability and innovation while building a fulfilling career.