IT Support Specialist / Junior System Administrator

• Provide L1/L2 user support: incidents, requests, prioritization, resolution, and escalation
• Manage end-user devices (Windows/macOS if applicable): setup, troubleshooting, performance fixes
• Run onboarding/offboarding: accounts, access, equipment assignment, email/Teams setup
• Administer Microsoft 365 (Exchange/Teams/OneDrive/SharePoint) at day-to-day level
• Handle AD / Entra ID tasks: users, groups, password resets, access governance routines
• Troubleshoot LAN/Wi‑Fi/VPN issues and coordinate with ISP/network vendor when needed
• Maintain patching & endpoint security health (AV/EDR status, compliance follow-up)
• Maintain asset inventory and IT documentation (KB articles, runbooks, network notes)
• Report monthly on ticket metrics, recurring problems, risks, and improvement plan

Required skills & experience

• 2+ years (or strong hands-on) in IT support / helpdesk / system admin
• Strong troubleshooting: Windows OS, user profiles, drivers, printers, Office apps
• Working knowledge of Microsoft 365 admin (Exchange/Teams/SharePoint/OneDrive basics)
• Working knowledge of AD / Entra ID, groups, permissions, MFA
• Basic networking: DHCP/DNS/IP/VLAN concepts, Wi‑Fi troubleshooting, VPN client support
• Familiar with ticketing systems and writing clear documentation

Soft skills

• Clear communication with non-technical users
• Ownership and reliability (this is an on-site role)
• Ability to work with vendors/consultants and keep issues moving