Guest Services Agent

04-11-2025

523

Main Responsibilities:

Ensure compliance with hotel, company, and local regulations concerning financial documents, cash handling, and licensing.
Assist in the creation, use, and updating of the annual marketing plan.
Regularly inspect guest rooms and public areas in collaboration with the Housekeeping and Rooms Division managers.
Ensure strict control over room keys.
Assist in the allocation of external guest areas when there are excessive prior bookings.
Ensure that VIP rooms, special request rooms, and long-staying guest rooms are prepared with necessary amenities in advance and inform the Housekeeping Department.
Ensure VIP and long-term guests are welcomed by an assistant manager upon arrival.
Ensure the implementation of the company’s minimal brand standards and non-essential brand standards where applicable.
Collaborate closely with other management team members, focusing on the hotel’s success and guest satisfaction.
Ensure accurate and verified guest information is entered into the system.
Stay updated on new market trends and services offered by competitor hotels and the industry.
Be punctual and avoid delays in attending work.
Always wear the appropriate uniform and display a name tag.
Maintain the highest standards of appearance and hygiene and follow the hotel’s personal care policies.
Be familiar with and adhere to the hotel’s internal policies and procedures, particularly those related to fire safety, hygiene, health, and technical security.

High School Diploma or relevant colleague diploma
Computer literate (essential);
Previous working experience in direct-guest- contact positions (desirable)
Understand structure and function of Front Office Operations
Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
Excellent guest interaction and general verbal communications skills
Demonstrates effective listening skills
· Able to work in shifts; early morning shift availability required
· Ability to with Opera